Here are some helpful guidelines for you to follow:

Basic Questions:

•►    How can I determine the status of my subscription to MyHealthArchive?

Please log-in and review the "MyAccount" section of your own Archive. This will tell you whether your subscription is current and the term during which your subscription is active.

If your subscription is nearing its expiration date, you will automatically be sent an e-mail within 30 days prior to the date of expiration to remind you to renew your subscription.

If your subscription to MyHealthArchive lapses, you will be provided a 30 day grace period during which time your subscription will remain active. Following this 30 day grace period, your subscription will expire and will have to be renewed before you will be able to access your own Archive. When you renew your subscription, the same information that you had already entered into your own Archive will be accessible to you if you log in with your previous USERNAME and PASSWORD.

We strongly encourage you to maintain your records and record your user ID and password in a safe place. If you lose your USERNAME and PASSWORD during your subscription period or after your subscription has expired, although we will take steps to try to assist you in verifying your identity, we cannot guarantee that we will be able to reliably verify your identity.

Maintaining the security of your personal health information is our responsibility. However, you have a responsibility, as well. Take proper steps to ensure the safety of your identity, just as you would do with your Social Security Number. Do not lose your USERNAME and PASSWORD. These are your keys to your own Archive.  If you lose them, we may not be able to be sure we have the correct Mary Jones or Sam Williams, and we may not be able to re-establish access to your Archive, and you would need to set up a new subscription and re- enter your information.

•►    What if I feel that my security has been breached?

      You should immediately change all of your USERNAMEs and PASSWORDs. Please send us an email within 24 hours to tell us the details of your security concern.

•►    How can I obtain access to my medical records if I want to upload these records to my personal health information Archive?

Contact the medical records department of the health care provider from which you are seeking documentation. You may have to pay for copies. These copies can be scanned and uploaded into your own Archive. To upload copies of your medical records, please visit the special section called, "Uploading Appendices" which will guide you through the process of  uploading  scanned copies of your health records from your personal computer into your own Archive.

•►    How do I report a lost or stolen ID card?

You may contact MyHealthArchive at help@myhealtharchive.com or calling 1-888-788-8873.

•►    How frequently should I update my personal health information?

You should update your Archive as frequently as you have events in your health care, such as receiving an older medical record, visiting a physician, starting or stopping a medication, and so forth. Updating your Archive serves to ensure that your physicians and health care providers are current as much as possible when they are making decisions about the best course of treatment for you.

Guidelines for Seeking  Help Services at MyHealthArchive:

•►    Help Desk Operators:

Our HelpDesk Operators are standing by and can assist you with questions regarding website navigation. The HelpDesk Operator can be reached at 888-211-2143.

Please note that HelpDesk staff are not authorized to have access into the non-public or private side of a subscriber's website where you enter your personal medical information. Please do not ask the HelpDesk personnel to assist you with the content of your Archive. We are developing a service called MyHealthArchive Personal Assistants who will be specially trained and authorized to assist you with the content of your Archive. Please refer your questions about the content of your Archive to  help@myhealtharchive.com or our toll-free line at 1-888-788-8873. If you have an emergency, call 911. 

•►    Contact Us By E-Mail or Telephone:

As our customers, we want you to feel that you have the support that you need. We will generally respond to your questions, comments or concerns within 24-48 hours.

We encourage you to e-mail help@myhealtharchive.com or call us at 1-888-788-8873 for technical, clinical content or administrative matters including:

• Compliments/feedback
• Complaints/disputes
• Lost User ID and Password
• Password resets
• Questions about content of your Archive
• Website navigation problems

MyHealthArchive Personal Assistant:

We will soon be making available to you a MyHealthArchive Personal Assistant at an optional fee to work directly with you during the process of compiling your personal health information Archive. Please check our MyHealthArchive website (Products - New and Coming) frequently so that you will know when this service is available to you.